FAQ

Do you have a question regarding BuyDVDEzy online shop? We're happy to help.To find a quick answer to your question, read through our FAQ below.

About Order:

Q: Can I send my order to a P.O. Box Address?

A: We cannot deliver to P.O. Box addresses except military addresses.

Q: How long does it take my order to arrive?

Most orders are shipped within 24 hours.Item could be available within 4 to 12 bussiness days. And an email with a tracking number will be sent to you as your package ships.

Q: Can I cancel or make changes to the items in my order?

A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders before they have been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. Please contact us to request order cancellation.

Payment & Billing:

Q: How secure is my order?

A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

Q: What forms of payment are accepted?

A: We accept Visa, MasterCard, American Express, JCB and Paypal.

Q: When will my credit card be charged?

A: Your card is not charged until your order ships. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. These funds are not transferred to us until your order ships, they are just held by the bank during this period.

Q: What currency are the prices in BuyDVDEzy.com?

A: The prices displayed in the store are in U.S. dollars. If you would like to know the conversion of the prices into other currencies, we suggest checking your local newspaper or consult an online resource for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. Here is a popular on-line currency converter. The exchange rate is determined by your credit card company at the time the order is authorized.